Advice Services

OTHER SERVICES

WELCOME

Hi, I’m Mat and the solicitor responsible for Advice Portsmouth situated in the heart of the city. As an experience lawyer, I have worked all my life to support people to obtain their rights and justice. I am passionate about the work of Advice Portsmouth which every year provides over 13,000 acts of assistance through free independent legal advice.



Solicitor and Advice Portsmouth Manager
Advice Services

What we do

Advice Portsmouth situated in Kingston Crescent provides free independent advice covering debt, welfare benefits, employment, housing, consumer and family matters. Our service design is based on what matters to people which has ensured an average waiting time at our drop in of 12 minutes. We have also learned the importance of providing sensitive support to those with mental ill health and as a result have a clinic two days a week at St James’ Hospital, Portsmouth. We are also able to provide longer term support through our lottery funded Circle of Support service.

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Advice Portsmouth





Other
Services

Advice Portsmouth

 

For more information, please contact:

Telephone: 02392 794 340 or 02392 794 345

Address: Focus Point, 116 Kingston Crescent, Portsmouth, PO2 8AL

We are open: Monday, Tuesday and Wednesday 9:00am to 5:00pm; Thursday 1:00pm to 7:00pm and Friday 9:00am to 4:30pm.

Advice Portsmouth runs a walk in centre and as such no appointments are necessary. You will be welcomed by reception staff who often can offer a helpful leaflet or answer any general enquiry. If you require further assistance beyond that provided by reception you be directed to the comfortable waiting area.

An information desk is situated within the waiting area and this is again an opportunity to review useful leaflets or speak with the Information Assistant who may be better placed to provide assistance. Computers for public use (job searches, online form filling) and a free telephone (to make enquiries about jobs, benefit claims, housing) are also available.

Legally trained advisors offer a holistic approach as often the problem presented with is part of a more complicated scenario. An advisor will take the next client waiting. No advisors are assigned to a particular client unless in exceptional circumstances. You will wait, on average, only 12 minutes enabling in excess of 13,500 enquiries to be dealt with annually.

With no appointment all advisors can take the appropriate length of time that is required depending upon the issue(s) presented and your own particular needs.

We endeavour to empower you to take ownership of your issue(s) albeit with support and expert legal guidance from the staff at Advice Portsmouth.

On 9 June 2016, Advice Portsmouth was announced as the Winner of the Charity Awards 2016 for the Advice, Support and Campaigning category.

 

 

Circle of Support





Other
Services

Circle of Support

The YOU Trust is working in partnership with EC Roberts Centre and HOPE Portsmouth in order to deliver the Circle of Support service which aids those in crisis in the Portsmouth area. The areas of hardship which the service can support are: emergency food aid, benefit delays, sanctions, debt, unemployment, low pay trap, no savings, relationship breakdowns, domestic abuse, homelessness, illness, disability, food/fuel poverty, digital exclusion and literacy or numeracy skills.

The Circle of Support Partners support clients through outreach or at the 6 main Food Banks across Portsmouth. The Partner’s aim to have a warm approach and engage with clients as a human being to a human being. A holistic assessment will be undertaken together, to aid the design of a person-centred support plan and creation of circle of support to include family, friends, community members and agencies as appropriate.

This project is funded by the Big Lottery Fund.

 

St James’ Hospital Clinic



Other
Services

St James’ Hospital Clinic

At St James’ Hospital Clinic, Advice Portsmouth runs a Peace of Mind clinic to provide social welfare advice. The purpose of the service is to prevent admission and enable discharge from hospital through the provision of accurate and timely legal advice and support, in an environment conductive to the wellbeing of our clients, to help them solve their problems. Our intention is that our interaction will prevent escalation of need or deterioration in our clients’ health. We also ensure adequate support is in place to enable all patients to make a successful transition back to independent living in the community. The service helps to free up valuable NHS resources for use by other patients and prevent readmissions.

Clients are referred by medical staff on clinic days and outpatients may also be referred or you may refer yourself via Advice Portsmouth.