I’m Michelle and the Head of Health & Homelessness at YOU. I have worked with people, supporting them with their health and homelessness needs throughout my career. My team and I are driven in delivering a quality service to each individual needing support. We place the person at the heart of what we do through person-centred principles, offering people support they want to reach their goals in life.

Head of Health & Homelessness

What we do

As with all YOU services, we provide person centred support to help people on their journey towards achieving their own goals and independence. Our aim is to provide support to anyone facing homelessness, resolving immediate crises to build self-confidence and self-esteem.

Please select a service

Dorset Housing and Community


Dorset Housing and Community

For more information for First Point Dorset:

Telephone: 0330 123 2550

Address: 56 St Mary’s Street, Weymouth, Dorset, DT4 8PP

Facebook: Search for ‘Dorset First Point’

First Point Dorset provides housing related support and guidance to people over 16 years of age facing eviction, rent arrears, court action and budgeting issues. We can help you with accessing and appealing benefit claims, budgeting or household debts, rent arrears and other housing related issues, finding more suitable accommodation, acting as an advocate for you or linking in with your landlord, benefit agencies or your local council. We provide support with:

  • Advocacy
  • Signposting
  • Support to attend court
  • Budgeting skills
  • Maximizing income
  • Liaising with other agencies
  • Crisis intervention
  • Resettlement
  • Flexible support

You can self refer to the service via telephone or email,  or you can be referred to the service through an agency.

Basingstoke Housing and Community


Basingstoke Housing and Community

Welcome to Basingstoke First Point.

We are a homelessness prevention service providing housing-related floating support. Our aim is to work with you to help you maintain your home, develop your independence and prevent the risk of losing your home or being evicted. We’ll also work with you to access education, training, work, volunteering, leisure, culture or support services. We can meet you at a time that suits you either in your own home or wherever you feel comfortable.

Navigating the benefits system can be both daunting and overwhelming. At First Point we can:

  • Advocate with landlords and housing associations as well as support you to make appointments, and even attend with you.
  • Provide support with managing bills
  • Provide support in applying for benefits such as Housing Benefit, JSA, budgeting loans, Income Support, Discretionary Housing Payments, Employment Support Allowance and Personal Independence Payments
  • Assist you in setting up repayment plans
  • Provide advice and guidance with filling out forms
  • Help you access Support Services and signpost you to other community services such as
    • Educational courses
    • Vocational training
    • Volunteering and Befriending services

You can self-refer to the service using the contact details below, or you can be referred by your local council, your Housing Officer, Care Manager, Social  Worker or Probation Officer.

At First Point we work at your pace, so whatever concerns you may have we will listen and always put you at the centre of your Support Plan. We can be intensive or as flexible as you need us and can provide home visits, daily, weekly and also monthly.

Download our Basingstoke First Point Referral Form

We also attend various other community groups to make ourselves more available to those who might find it challenging to make it to the Orchard and our times are listed below:

For more information for First Point Basingstoke:

Telephone: 01256 423 805

Email: FirstPoint-Basingstoke@theyoutrust.org.uk

Address: The Orchard, White Hart Lane, Basingstoke, RG21 4AF

Facebook: Search for ‘Basingstoke First Point Floating Support’

*First Point Basingstoke are funded by Basingstoke and Deane Borough Council.

Outreach Services


Outreach Services

For further information please contact:

Telephone: 01256 840440

Email: basingstokeoutreachgroup@theyoutrust.org.uk

The Basingstoke Outreach Service provides support to rough sleepers in Basingstoke and Deane Borough to access emergency housing provision and reduce the risk of rough sleeping. The team respond to reports of rough sleepers by visiting the location, meeting with them and reducing the need of rough sleeping linking to the ‘No Second Night Out’ Agenda. The team can support rough sleepers by:

  • Encouraging people to use services to enable them to live a healthier and happier lifestyle.
  • Supporting rough sleepers to attend appointments, establish and claim relevant benefits.
  • Help to obtain replacement certificates, passports or relevant documentation.
  • Assist in the relocation of rough sleepers to their area of local connection.
  • Signpost and support to other agencies and services available.
  • Work with the person at a pace they choose, on goals which they have identified.

Direct Access


Direct Access

For further information, please contact:

Telephone: 01256 840 110

May Place House is an assessment centre and direct access hostel in Basingstoke. There are 20 single bedrooms, one of which is on the ground floor. Food is provided and there are staff on site 24 hours a day. We can provide support with:

  • Assessing an individual’s needs to ensure people are referred to suitable housing and resettlement within 3 months.
  • Accessing housing and welfare benefits.
  • Access to primary health care.
  • Daily living skills including budgeting.
  • Accessing a range of services in your local community (e.g. drug and alcohol services, mental health team, advocacy).
  • Paying rent and addressing rent arrears.

Our aim is to prevent and reduce homelessness by working in partnership with Basingstoke and Deane Borough Council, local landlords and other providers. We offer support to address any issues, triggers, behaviours or medical needs so that when you move one, you will be better equipped to maintain your accommodation and link into your new community.


Digital Inclusion Project


Digital Inclusion Project

For further information please contact:

Telephone: 01256 423805

First Point Basingstoke’s Digital Inclusion Project is delivered in partnership with Basingstoke Area Strategic Partnership and Sentinel Housing Group. Digital Inclusion is about giving everybody the opportunity and ability to access communication and information technologies. Our aim is to undertake targeted, digitally focussed work with people, to give them skills and technological access needed to increase independence. Visits occur at an individuals’ home, with support ranging from weekly to fortnightly visits depending on needs for up to 6-8 sessions. People can be provided with a computer if they do not already have one and the worker teaches basic IT skills. The Digital Inclusion Support Worker will also link people to other digital hubs within the local community, so people know where to get further help when the support ends.