On 11 June 2019, the National Lottery Community Fund announced almost £88 million had been awarded to over 3,000 good causes to help communities to thrive by tackling loneliness and isolation.

YOU was awarded £10,000 of this funding to support with the recruitment and retention of volunteers. Volunteers at YOU are very important as we have many services that are supported by those who give up their time to give something back to their communities and work alongside some of the vulnerable people accessing our services. In particular, our My Time (a service that supports carers) and Counselling with YOU services, as these services are predominately delivered by volunteers and so much value is added by their amazing contribution.

Our 17 Counselling with YOU volunteers have a wealth of knowledge and experience between them and offer person centred, holistic counselling to people who may not be able to access counselling for a very small fee. The volunteers are a mixture of students on Diploma courses and qualified counsellors with other roles or their own private practices.

The My Time team will go to a carer’s home to discuss with them their current situation and then match the person with a volunteer or staff member depending on their support needs to provide respite for carers. An example of the support provided by one of our volunteers was to Mr and Mrs P. Mr P really wanted to go out and about, and unfortunately, due to ill-health Mrs P could not push his wheelchair around and felt Mr P was missing out because of this. A volunteer was matched with Mr and Mrs P who now takes Mr P to local green spaces on a weekly basis as this as what was important to the couple.

Within Advice Portsmouth, another service delivered by YOU, the volunteers and staff provide legal advice to the people of Portsmouth on a range of issues such as social welfare benefits, family issues, employment, debt, housing and consumer law. One volunteer is also trained to support people to complete debt relief orders, and they saved people approximately £590,000 worth of debt in 2018.

Our West Sussex Connect Domestic Abuse service have launched their Peer Mentor project and are looking for volunteers who are survivors of domestic abuse to come and support current service users. These volunteers can help through recovery support groups of one-to-one sessions, with the support of staff at Connect.

Across our services, we are always looking for innovative ways in which we can work with volunteers to support the people we work with in their communities and we truly appreciate any time that our volunteers give. We welcome anyone to get in touch to have a conversation about what they are looking for as part of a volunteer role, and also what we as an organisation can do for our volunteers. Part of the awarded grant has already been used to recognise the contribution of our current volunteers as part of big Thank YOU to their dedication and hard work. The rest of the grant will be used so YOU can attend fairs to recruit further volunteers across our geographical locations in partnership with local agencies, such as One Community, Purple Door and Portsmouth Together. It will also be used for other reward and recognition strategies to aid our retention of our amazing volunteers.

Further information and contact details on all the opportunities mentioned within this article can be found on our website:, or feel free to give our recruitment team a call on 01329 821936.

You can find a form here to directly apply to become a volunteer:

Real Change project launched to boost support for homeless

Real Change fundraising appeal for Basingstoke’s homeless

Homeless and vulnerable people in the borough are set to get better access to support services with the launch of a new Real Change project.

Basingstoke Voluntary Action aims to raise £11,000 over the next four months to help the Camrose Centre and the Basingstoke TimeBank Project continue their vital work with rough sleepers and those who are socially isolated.

Supported by Basingstoke and Deane Borough Council and other partners in the Social Inclusion Partnership, which launched the Real Change campaign, the latest initiative is set to provide a wider range of services to tackle homelessness in the borough. 

Donate via the Good Exchange website:—camrose-centre-timebank-development

Organisations Supported by Real Change

The Camrose Centre in Basingstoke town centre provides a welcoming place where homeless and vulnerably housed people can find a meal, have a shave and a shower and access support services – including advice on housing, legal matters, mental health, primary healthcare, substance abuse, relationships, sexual health, children, benefits, domestic violence, education, emotional struggles, employment and financial issues.

Its team of committed staff and volunteers help men and women to avoid, survive and recover from homelessness; encourage them to make life-changing choices and to maintain better relationships with those around them. Funds raised will be used to support the future expansion of the project.

The Basingstoke TimeBank works with a variety of people, including those experiencing mental health challenges and homelessness, to improve their health and wellbeing and reduce social isolation. Its staff help them feel connected to their local communities and encourage them to participate in activities that boost their self-esteem as well as the opportunity to give something back.

The Timebank works on the principle that everyone has skills that they can share to build a stronger community. By giving their time in exchange for credits, they can then get help for themselves, for example to get a lift or help in the garden.

What Your Donation Can Do

Camrose Centre trustee Mike Browning said: “We are hoping that the community will support us in this joint fundraising project. Not only will the money we receive allow us to give immediate help to street homeless people and those recovering from or at risk of losing their homes, it will give us the financial security to expand our service in the future.

“We are in urgent need of cash and goods to fulfil our role. As well as helping clients to make positive changes, we provide a place for socializing in safety and warmth, enjoying a well-prepared hot meal and for finding a listening ear and companionship.”

Janet Cran, manager of The YOU Trust at First Point Basingstoke, added: “Please support our fundraising appeal on The Good Exchange website – every pound we raise will help vulnerable people in the borough to get the support they deserve and give them hope for the future.”

Last December, Real Change opened the Winter Night Shelter again for 12 weeks, providing overnight accommodation and meals to 315 people. Local people generously supported this popular project by donating a total of £15,196.

For information on how you can help to tackle homelessness in the borough visit

YOU’s Gender Pay Gap Report 2019

These are the figures for The YOU Trust using the snapshot date of 5 April 2018. The figures set out below have been calculated using the standard methodologies used in the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Please direct your inquiry to our Director of People and Learning if you have any questions about the below figures.

1) Mean gender pay gap


Male mean hourly rate

Female mean hourly rate





2) Median gender pay gap


Male median hourly rate

Female median hourly rate





3) Mean bonus gender pay gap


Male mean bonus pay between 6/4/17 and 5/4/18

Female mean bonus pay between 6/4/17 and 5/4/18





4) Median bonus gender pay gap


Male median bonus pay between 6/4/17 and 5/4/18

Female median bonus pay between 6/4/17 and 5/4/18





5) Proportion of males and females receiving a bonus payment


Number of males receiving a bonus between 6/4/17 and 5/4/18

Number of relevant males in period


Number of females receiving a bonus between 6/4/17 and 5/4/18

Number of relevant females in period




136.00 (1.47%)



422.00 (0.90%)

6) Proportion of males and females in each quartile band


Employees in lower quartile



Employees in lower middle quartile



Employees in upper middle quartile



Employees in upper quartile






76 (79.17%)

20 (20.83%)


71 (73.96%)

25 (26.04%)


76 (79.17%)

20 (20.83%)


75 (78.95%)

20 (21.05%)

Social Prescribing Day – What It’s All About

Social Prescribing Day 2019

Times are changing. So, too, is the way that we address people’s health and wellbeing. Social Prescribing Day puts a spotlight on one effective new approach.

Many people feel isolated, lonely, or stressed. There are countless reasons for this, but whatever the cause, it leaves people unwell, and unhappy. Naturally, those who find themselves in this situation do what we’ve been taught to do when something is wrong – they go to their GP.

But it isn’t that simple. Life and health are complex. When the root cause of someone’s problem is not within their body, but in their life circumstances, doctors and medication don’t always help. GPs estimate that at least 25% of patients visit for these sorts of non-medical issues. This creates a disheartening cycle as GPs are unable to help, and people don’t feel any better. Moreover, with NHS resources strained, it means more than a quarter of appointments are being filled when other options would better serve those patients. Social prescribing is a promising solution.

What is Social Prescribing?

Well, if a doctor can’t help, what can be done? A great deal, fortunately! Social prescribing offers a way to help people identify what’s wrong, what they really want, and how to work towards that.

When someone is referred to a service like Social Prescribing Portsmouth, they will meet with a worker. In our service, these people are Community Health & Wellbeing Partners. Elsewhere, they may be link workers, community navigators, or hold a different title. Together, they will work with you to find ways to begin fixing what you feel is wrong.

This may involve putting you in touch with community groups, trying new things, or figuring out how to connect you with the things that matter most. Loneliness and anxiety can make each day feel heavy. Worse, they can make it harder to break out and do the very things that would most help one’s wellbeing. Social prescribing helps to break down these barriers by giving people a clear plan to move forward.

Healthy London Partnership have produced a short animated video that explains how social prescribing works, and the good that it can achieve:

Why We’re Celebrating Social Prescribing Day

Since Social Prescribing Portsmouth launched in November 2018, we have had more than 100 referrals to the service. That’s 100+ people who were feeling like something less than themselves. Who doctors couldn’t help. But, together with the community, we have helped them to work towards wellness. Whether by providing advice and guidance, uniting them with like-minded people, or otherwise reducing isolation, that’s over 100 people who have taken steps to have a better tomorrow, rather than feeling stuck.

And we think that’s something worth celebrating.

To learn more about social prescribing, and to see it in action, follow the official Social Prescribing Day hashtag, #SocialPrescribingDay on social media Thursday 14th March 2019.

£1.3m Grant As Government Reveals Domestic Abuse Bill

Domestic Violence Grant Funding for The YOU Trust from MHCLG

Government Releases Landmark Draft Domestic Abuse Bill

Domestic abuse is a traumatic crime that often occurs where safety should be taken for granted. For example, in one’s home or in a once loving relationship. It makes home a place of danger, not safety – even without physical harm. The government’s recently published draft Domestic Abuse Bill recognises these hidden threats. For the first time, the statutory definition of domestic abuse would include coercive control, manipulation, and economic forms of non-physical abuse.

Minister for Crime, Safeguarding and Vulnerability Victoria Atkins said: “The draft Domestic Abuse bill recognises the complex nature of these horrific crimes and puts the needs of victims and their families at the forefront.”

This is an important step because it would bring the law closer to the reality people live with. Likewise, it will help agencies to better protect people affected by domestic violence.

£1.3m MHCLG Grant for Domestic Abuse

The YOU Trust has helped to secure £1,297,125 to support those experiencing domestic abuse in Hampshire, Dorset, and the Isle of Wight. YOU were part of an innovative project bid led by Hart District Council.

The Ministry of Housing, Communities and Local Government sought bids that would keep domestic abuse victims safe in their own homes. They also focused on early interventions and preventive measures because this is key to achieving lasting change. The grant will continue and grow the successful Making Safe Scheme, launched in 2015.

Under the scheme, YOU Trust outreach workers add security measures into homes where someone is at risk. Firstly, the MHCLG grant funds an 18-month extension of the scheme. Secondly, it brings the effective practice to Dorset and the Isle of Wight. Finally, it allows new initiatives to be tried.

YOU’s Dorset-based Isolated Communities Engagement Project (Dragonfly Project) will expand to West Hampshire and the Isle of Wight. The project builds support into the community, empowering victims and enabling earlier intervention. A bespoke Health team will work across hospital and GP surgeries, and out in the community. We hope that victims will come forward, confident in finding the support they need due to the new definition laid out in the draft Domestic Abuse Bill.

Additional bed spaces will be available in refuges within all three counties for those who need to flee. Further, YOU has opened an independent refuge for single men, men with children and couples escaping domestic abuse. Another benefit of the funding is that it pays for 22 additional health workers, domestic abuse specialists, and refuge workers.

Why Funding Matters

Housing Minister Heather Wheeler MP said: “Domestic abuse is a devastating crime, which shatters the lives of survivors and their families. It is our duty to ensure survivors can seek help by providing the support they need to restart their lives.

Through providing specialist accommodation and access to employment, this fund will make sure local authorities and charities can provide a strong safety net for anyone facing the threat of abuse in their own home.”

Tonia Redvers, Head of Hidden Violence and Counselling Services at YOU said, “We are thrilled that our work continues to receive national recognition whilst we work so well with our local partners. With local funding reducing and the threat of diminished refuge bed spaces, this funding is vital to ensure there is a place for anyone who needs help and support or is escaping violence and abuse.”

If domestic abuse affects you, access free, confidential support by calling:

Hampshire 0800 916 9878

Dorset 0800 032 5204

Isle of Wight 0800 234 6266

In an emergency, please dial 999.


For women and children displaced from home by domestic violence, the holidays can be anything but happy. Taking safety in refuge, the familiar comforts and entertainments taken for granted by so many are not a primary concern. But everyone who celebrates Christmas deserves to share in the joy of the season, even if only as a brief respite from a very challenging situation.

On 23 December 2018, MP for Eastleigh, Mims Davies visited women, children, and workers at a refuge in Hampshire which is run by You First, the domestic violence and abuse service of The YOU Trust, working across West and North Hampshire, and in Dorset.

Christmas Cheer

The Minister for Sport, Civil Society and Loneliness had an opportunity to bring some of Santa’s finest gifts to the refuge for all to enjoy following a chance run-in with Father Christmas at a recent meeting with representatives of the British Toy and Hobby Association (BTHA). The BTHA – with Santa’s authorisation! – donated a selection of board games and toys, which MP Mims Davies delivered to the refuge, along with some tasty treats.

Funded primarily by Hampshire County Council, You First Hampshire provides free and discreet support, advice, and refuge to victims and survivors of domestic violence and abuse. Refuge services nationally face significant challenges due to a gap in resources to meet a sadly large demand and individuals’ complex individual needs.

Nationally during 2017/18, 39% of all referrals to refuge ended in access whereas in West Hampshire this figure was slightly lower, with 31% of all people referred taking up the offer of a space. However, West Hampshire is excellent at maintaining engagement with people referred for refuge spaces (91%) and being able to support people with no recourse to public funds (94%) compared to the national figures (49% and 68%, respectively).

On MP Mims Davies’ visit, Tonia Redvers, Head of Hidden Violence and Counselling Services at YOU said,

YOU have been delivering domestic abuse accommodation services for over 30 years and are so grateful that, each year, the community gathers around to support women and children who are living in refuge over Christmas. This year, Mims visit, and the support and generosity of our community, will make a significant difference to children who are living away from their home.

Being safe sometimes means being unable to speak with family or friends, and that is especially hard at this time of year when so many families come together. Knowing that someone cares means so much and helps us to support children and their mums over the festive period.  Mims has been a great supporter of YOU and our domestic abuse services. It is wonderful that she is able to visit us again, and allow us to say a great big Thank You all so very much for bringing a little cheer during the festive season

Mims said,

It was such a pleasure to embrace the holiday spirit with the women, children, and workers at the refuge. We all share a wish for a brighter future, free from fear of domestic violence. Refuge services offer a safe haven on the journey toward that goal, and we should all take time to think of those who are unable to be home for Christmas.”

Anyone experiencing domestic abuse in Hampshire can access free, confidential support by calling 0800 916 9878. In an emergency, please dial 999.

Talking about Social Prescribing in Portsmouth

Ellenor Gray, the Manager for our new Social Prescribing and My Time Service in Portsmouth appeared on Express FM to chat with Miles Henson about how this service can support you. We have worked in the city for over 30 years, so are passionately Portsmouth, too.

My Time

My Time supports carers, helping them to have a break, as we know caring can be quite challenging. Our staff and volunteers are flexible. They  will work with you to create a plan of activities and outings that your loved one might like to do on a good day. We will also plan alternatives for quiet days.

Social Prescribing

The Social Prescribing service helps people with their mental health. The approach prescribes a holistic response to people’s needs through an alternative activity rather than medication. They support people whose health and wellbeing are affected by financial pressures, social isolation or lack of confidence.

Check out the link below to hear her speak and to find out more information!

Would you like to refer to one of these services? Visit their page for contact details:

Portsmouth to receive share of £4.5m to help tackle social isolation

Portsmouth is to receive a share of nearly £4.5m government funding for an innovative scheme to help tackle social isolation.

Local charity The YOU Trust, supported by NHS Portsmouth Clinical Commissioning Group (CCG) and Portsmouth City Council, are one of just 23 programmes to receive funding from the Department of Health and Social Care Health and Wellbeing Fund.

The new service will be run by the trust and offer what is known as social prescribing – which aims to support people with a range of social, emotional or practical needs by improving their mental health and physical well-being.

Nicola Youern, the trust’s Chief Executive, said: “We are very pleased that we have been able to bring this funding to Portsmouth and to work with GPs across the city to support the health and well-being of their patients. At a time when the NHS, local GPs and councils are facing enormous pressure, innovative approaches to public health are needed.

“People are experts in their own lives, but can become isolated because of health or other personal circumstances. This is all about empowering people to explore their options and decide on a plan that’s right for them.”

Cllr Matthew Winnington, the council’s Cabinet Member for Health, Wellbeing and Social Care, said: “The needs of our city are changing – social isolation has a huge impact on both individuals and health and social care systems.

“We’re thrilled that this scheme has secured funding. Not only will it make a difference to local people, it’s also an exciting opportunity for the statutory and voluntary sector to work together to build something better for the future.”

The service is expected to start this autumn and will build on the work achieved by the Action Portsmouth (a project run by Action Hampshire) signposting service, which has successfully signposted hundreds of people to a range of community resources that provide social, emotional or practical support, including art and dance groups, housing advice and lunch and gardening clubs.

Dr Linda Collie, the CCG’s Chief Clinical Officer, said: “We would like to formally thank Action Portsmouth for delivering this signposting service with such commitment over the last few years.

“GPs and other health and social care professionals will be able to refer patients to the service. The YOU Trust team will work with individuals to agree goals tailored to their needs – whether that’s attending a local luncheon club, learning a new skill or volunteering.”

New partnership to support families living with domestic abuse in West Sussex

Written by SafeLives:

28th June 2018

National domestic abuse charity SafeLives and West Sussex County Council are pleased to be working with The YOU Trust, Aurora New Dawn and The Hampton Trust to pilot new approaches in West Sussex to support individuals and whole families experiencing domestic abuse.   

We know, through our work with victims and survivors of domestic abuse, that there are inconsistencies nationally in the support available for people experiencing domestic abuse. Over the next three years, this new partnership will trial innovative approaches, creating a much needed national database to fill the gaps in the response to domestic abuse and amplifying the voices of those who are rarely heard.

The partnership will focus on:

  • Support to stop situations escalating
  • Support for the complex needs many people have – often because of, or exacerbated by domestic abuse, such as substance misuse and mental ill health
  • Support for people who are still in their relationship or living with the perpetrator of abuse
  • Support for children and young people through specialist, age appropriate services
  • Support for survivors to recover from the harm, heal and build resilience

We recognise that nationally, services are often only able to respond to part of the picture around domestic abuse. At the heart of this pilot is a commitment to work in partnership with existing services across West Sussex to enhance the response for individuals and whole families.

The interventions will form a package of support, taking into account the needs of each person experiencing domestic abuse and offering a tailored response. The pilot will include training and guidance for professionals, enhancing skills and supporting agencies to work together to create a culture of engagement with the people and the communities they serve.

This work builds on SafeLives’ Beacon approach: creating lasting change by seeing the whole picture for the whole family.

SafeLives Chief Executive, Suzanne Jacob said: 

“We’re so pleased to be working with West Sussex County Council, The YOU Trust, Aurora New Dawn and The Hampton Trust to trial these interventions in West Sussex and improve both local and national responses to domestic abuse. West Sussex is showing itself to be in the vanguard of meaningful change – refusing to accept that domestic abuse is inevitable or acceptable and recognising that what happens to the parent, happens to the child too. 

“We know that 85% of victims of domestic abuse seek help five times on average before they get effective help. This is four times too many. Too often the response to domestic abuse remains a postcode lottery. We owe it to victims, survivors and families to hear them as soon as they reach out, ensuring they receive a tailored response that meets their needs. 

“For the last two years we’ve worked incredibly hard, alongside our expert partners and hundreds of victims and survivors to identify some of the inconsistencies that exist nationally in the response to domestic abuse. The learning from this pilot will help us develop ways of reducing these inconsistencies so that every person affected by domestic abuse – no matter who they are, or where they live – can receive the right response to make them safe and well.  

“The appointment of The YOU Trust, Aurora New Dawn and The Hampton Trust signals the next stage in the development of this work. We look forward to working together to help more victims, survivors and children become safe sooner.”

Jo Millward, West Sussex County Council Service Leader – Integrated Prevention and Earliest Help Service said: 

“The county council is delighted to be working with SafeLives and the other partners in this exciting project, which will complement the already established high-risk domestic abuse services that exist within West Sussex. 

“Safeguarding whole families from abuse is already one of the council’s key priorities and we are united with everyone involved in this project in our desires to identify anyone impacted by any form of abuse and to support them to receive the appropriate help they need. 

“We are excited that West Sussex is to be one of only two areas in the country to conduct this pilot, we hope the innovative research will help victims in West Sussex and eventually support families across the country.” 

 in partnership with  

Tonia Redvers, Head of Hidden Violence and Counselling at YOU said: 

“We were thrilled to be awarded the opportunity to deliver this project in West Sussex. YOU have been delivering services addressing domestic violence and abuse for over 30 years and this is a wonderful opportunity to develop a new team to deliver an innovative response to victims, survivors, children and perpetrators of domestic abuse.  

“We are equally thrilled that our consortium bid with Aurora and Hampton Trust was the winning bid as we have worked together with proven outcomes over many years. Both our consortium partners have been involved in the development of SafeLives’ Beacon approach: Aurora New Dawn were an expert partner supporting SafeLives in the research and development of this project, while The Hampton Trust are currently working with SafeLives in West Sussex to deliver Drive, a pilot project to challenge and hold high harm perpetrators to account for their behaviour. This new project has given us the opportunity to bring to West Sussex our combined expertise and to work closely with existing services to deliver these researched interventions to address domestic violence and abuse. 

“We know that a whole family approach, working with women, men and children, whether they are victims or perpetrators is vital to create a safe environment for individuals and families to improve outcomes and help people thrive.” 

This project would not be possible without substantial funding from West Sussex County Council, Big Lottery Fund Women and Girls Initiative and further funding from The Esmée Fairbairn Foundation, The Peter Cundill Foundation and The Aurum Charitable Trust.

YOU’s Gender Pay Gap Report 2018

These are the figures for The YOU Trust using the snapshot date of 5 April 2017. The figures set out below have been calculated using the standard methodologies used in the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Please direct your inquiry to our Head of People if you have any questions about the below figures.

1) Mean gender pay gap


Male mean hourly rate

Female mean hourly rate





2) Median gender pay gap


Male median hourly rate

Female median hourly rate





3) Mean bonus gender pay gap


Male mean bonus pay between 6/4/16 and 5/4/17

Female mean bonus pay between 6/4/16 and 5/4/17





4) Median bonus gender pay gap


Male median bonus pay between 6/4/16 and 5/4/17

Female median bonus pay between 6/4/16 and 5/4/17





5) Proportion of males and females receiving a bonus payment


Number of males receiving a bonus between 6/4/16 and 5/4/17

Number of relevant males in period


Number of females receiving a bonus between 6/4/16 and 5/4/17

Number of relevant females in period




137.00 (1.46%)



422.00 (0.95%)

6) Proportion of males and females in each quartile band


Employees in lower quartile



Employees in lower middle quartile



Employees in upper middle quartile



Employees in upper quartile






58 (81.69%)

13 (18.31%)


48 (67.61%)

23 (32.39%)


52 (73.24%)

19 (26.76%)


59 (83.10%)

12 (16.90%)