Rob has lived at Buller Court since 2016. He has become more confident and is moving out to become independent. This is his story of growth.
Administrator Domestic Violence Services
You will support the delivery of the integrated service and be the first point of contact for clients, professionals and others via the SPOC phone and email.
The ideal candidate will:-
• Be the first point of contact for people who wish to engage with the service, you will speak with victims, survivors, their families and other professionals and workers
• Be confident and comfortable when talking to people in crisis and when carrying out initial assessments via the phone
• Understand the impact of violence and abuse on a person and offer a supportive and empathic response
• Be a skilled and able administrator and offer a full clerical and administrative service to the whole team
• Be experienced using databases and have a keen eye for detail
• Support the manager to gather data to ensure compliance with Key Performance Indicators
The You First Single Point of Contact (SPOC) Partner support the wider team with the delivery of the Service. You will support the delivery of the integrated service and be the first point of contact for clients, professionals and others via the SPOC phone and email. You will answer enquiries, take down referral information accurately and collate information from referrals and direct assessments. You will be able to manage an on line case management system, inputting accurate information, which will inform contractual and stakeholders reporting requirements. The post holder will work with others in the SPOC team and the wider integrated team to ensure 24/7 cover of the SPOC.
This role will require a person with skills and experience to be able to support the development and delivery of the commissioned service. You will be able to work independently to meet the required Key Performance Indicators and be a skilled communicator with a desire to take your practice to the next level. You will be passionate and confident, and be able to use your skills, knowledge and experience to develop a service that meets national accreditation levels.
You will have an understanding and commitment to a wide range of values that underpin this work including being non-judgemental, person centred, trauma informed and gender responsive and be able to demonstrate these values.
You will hold values that inspire a client led approach and be self-motivating, reflective and have a positive response to challenging situations.
If you choose to begin a career with our organisation, you are guaranteed:
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes
- Real opportunities to develop in your profession
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility
- The chance to work with amazing people
This role is within the integrated commissioned service covering Somerset. This innovative and exciting service works with both victims and perpetrators of domestic abuse as individuals and/or where they may still be a couple and wishing to stay together. Our services aim to support the whole family where we are able.
The integrated service offers a variety of support and interventions including refuge, target hardening, court support, working with children, working with couples and outreach, and recovery groups.