International Women’s Day 2025 is a time to reflect on how we treat women. And it's as relevant now as it’s ever been. Perhaps even more so. We see daily around the world how gender rights are being eroded, from bodily autonomy to rolling back of DEI initiatives. This...
Front Line Advisor – Portsmouth
The Frontline Advisor provides advice and support to help the people of Portsmouth and those Portsmouth City Council residents who live in Leigh Park and Wecock Farm to solve their problems
Location:
Portsmouth
Date Posted:
Salary:
£17,320pa for 25 hours per week
Closing Date:
Essential Requirements
The ideal Front line Advisor will:
- Have a good all round legal knowledge, together with specialist knowledge of debt, housing, welfare benefits or employment law.
- Really listen to their clients and recognise their strengths and skills in being able to solve their own problems.
- Are positive, can do, flexible in approach and reflective in their practice.
- Are only interested in excellence where excellence is what matters to the client.
- Will have excellent communication skills
Apply Now
The Role
The Frontline Advisor provides advice and support to help the people of Portsmouth and those Portsmouth City Council residents who live in Leigh Park and Wecock Farm to solve their problems. Advice is provided across all social welfare matters and the advisor is a specialist in at least one area of debt, welfare benefits, housing or employment law.
Advice Portsmouth is open Mondays, Tuesdays and Wednesdays from 9am until 5pm, Thursdays from 1pm until 7.30pm and Fridays from 9am until 4:30pm.
About You
The ideal Frontline Advisor will:
Have a good all round legal knowledge, together with specialist knowledge of debt, housing, welfare benefits or employment law.
Listen to their clients and recognise their strengths and skills in being able to solve their own problems.
Are positive, can do, flexible in approach and reflective in their practice.
Are only interested in excellence where excellence is what matters to the client.
Will have excellent communication skills
You will have a good all-round legal knowledge, together with specialist knowledge of debt, housing, welfare benefits or employment law. You will listen to your clients and recognise their strengths and skills in being able to solve their own problems. You will be positive, can do, flexible in approach and reflective in your practice.
Our Benefits
If you choose to begin a career with our organisation, you are guaranteed:
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes
- Real opportunities to develop in your profession
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility
- The chance to work with amazing people
Additional Info
YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.
Government eases red tape for apprenticeships
Government has cut red tape in an effort to boost qualifications for important sectors, which is good news for those wanting to do an apprenticeship. Andrei Dudau, Group Learning and Development Lead at the YOU trust, has some words to say to everyone who has...
Future planning with an apprenticeship
Future planning at work is one of the reasons people undertake an apprenticeship. As part of National Apprenticeship Week 2025, we've been talking to colleagues about why they've chosen to learn new skills. Doing an apprenticeship is never easy, but it can open many...
International Women’s Day 2025
International Women’s Day 2025 is a time to reflect on how we treat women. And it's as relevant now as it’s ever been. Perhaps even more so. We see daily around the world how gender rights are being eroded, from bodily autonomy to rolling back of DEI initiatives. This...
Government eases red tape for apprenticeships
Government has cut red tape in an effort to boost qualifications for important sectors, which is good news for those wanting to do an apprenticeship. Andrei Dudau, Group Learning and Development Lead at the YOU trust, has some words to say to everyone who has...
Future planning with an apprenticeship
Future planning at work is one of the reasons people undertake an apprenticeship. As part of National Apprenticeship Week 2025, we've been talking to colleagues about why they've chosen to learn new skills. Doing an apprenticeship is never easy, but it can open many...