The Paragon Manager will lead, manage, develop, supervise and support all operational aspects the Hub, ensuring excellent communication with victims/survivors of domestic abuse and other organisations.
Location:
Yeovil, Somerset
Date Posted:
Salary:
£37,395pa for 40 hours per week
Closing Date:
- Management or Health and Social Care qualification or equivalent to Diploma/ Degree/NVQ 5 or equivalent work level experience
- Experience of supporting women, men and children who have been subject to domestic violence and abuse and/or sexual violence and abuse/stalking. Experience of undertaking strengths and needs assessments including a DASH/RIC
- Experience of effective multi-agency and partnership working (eg MARAC) and managing complex and demanding service functions. Knowledge of best practice in relation to safeguarding, crisis accommodation, community-based settings and MARAC
- Experience of managing, supporting, supervising, motivating and developing teams and individuals. Knowledge of criminal and civil proceedings relating to SVA/DVA/Stalking
- Skilled at IT including office packages such as excel, power point and word and have the ability to produce reports and maintain administration systems
The Operational Manager will be responsible for the delivery of the Hub, which is the Domestic abuse services front door team and the behaviour change team, the role will also:
1. Focus on the operational management, development and delivery of Paragon, follow Paragon and YOU processes, policies and procedures.
2. Manage and deliver 24/7 access to the service through targeted staff and volunteer deployment and an on-call service
3. Lead on the effective recruitment and induction of staff, working with others to support recruitment across the wider team
4. Manage and support staff and volunteers in line with service requirements, contractual and grant fund specifications, key performance indicators and timescales.
5. Be responsible for ensuring that allocation of cases to all staff is prioritised on risk, including - outreach, groups, drop-ins, resettlement and refuge/crisis accommodation
6. Direct staff, prepare for, and carry out internal management reviews, write reports and attend external multi-agency meetings such as MARAC, DARDR’s and other safeguarding meetings
7. Carry out regular 14-day audits and case management reviews guided by Safe Lives and Paragon best practice, supporting staff, via agreed management and HR processes, who fail to maintain appropriate risk led data collection processes, ensure that the information captured addresses all KPI's and other contractual and service requirements
The Paragon Manager will lead, manage, develop, supervise and support all operational aspects the Hub, ensuring excellent communication with victims/survivors of domestic abuse and other organisations.
This role leads 24/7 access to support, ensuring the right support is offered in a timely and effective manner.
The Hub are the first point of data capture, and this role will need to understand the referral process and be able to interrogate a case management system to ensure contractual compliance.
This role will work effectively with the wider management team to ensure excellent and cohesive delivery across all work in the area.
As the lead for the intake of countywide enquires, you will lead the triage and allocation of referrals for medium and high-risk victims, including IDVA, outreach and accommodation support.
You will also lead the work with people using harmful behaviours, managing our excellent behaviour change team
You will be a passionate and experienced Manager seeking to join a team working across the county.
You will be working in a fast-paced environment, be able to oversee the delivery of crisis interventions and lead and support staff in their development and delivery of the service.
You will be passionate about working with victims/survivors of domestic abuse, sexual violence and stalking, using a trauma informed approach and be open and approachable.
You will have excellent communication skills, work closely with partner agencies and stakeholders and maintain positive working relationships.
If you choose to begin a career with our organisation, you are guaranteed:
YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.
We are a disability confident employer
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